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Read a Blurb from the Book:
What is customer service? As you move through this book and follow the five easy steps I believe the true meaning of customer
service will be put into perspective. This means a good understanding of and enthusiasm for genuinely helping your customers.
When you have finished this easy five step process you will have the knowledge, understanding and the action plan to implement
your new customer service approach. This will positively impact both you and your Company.
The following steps will show you a very easy and effective method of achieving dynamic customer service and more. These
ideas aren't based on scientific experiments or laboratory tests but instead come from over twenty years of customer service
experience, learning from mistakes, and building relationships with customers and customer service teams. I have been called
"The Customer Service Guru." I hope that's true. I know I have devoted my time in all facets of my career to providing
quality customer service. I have learned vast and varied concepts and approaches in dealing with customer service in every
position I have held in retail, the investment business, and industrial distribution sales.
I know in my heart if you apply the following concepts and implement the dynamic five steps in this book you and your
company will "Raise the Level" of the customer service you provide and enhance your business efforts in efficiency,
sales, and profitability. This will mean better service to your customers, more sales for your company, and most of all enhanced
performance and opportunities for you!
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